SHIPPING NOTE: *Christmas Day Arrival Shipping does not include POLYWOOD® Furniture, Patio Furniture, Patio Heaters, Grills or Umbrellas
Shipping and Assembly Information
Most items are shipped FREE of charge throughout the contiguous US. If items are shipped outside of the contiguous United States, additional costs will apply, in which case we will use our preferred carriers to insure the inexpensive possible costs to you. You will be able to review your shipping costs prior to accepting the order. If we determine that we are unable to ship to your location we will contact you by phone and make the necessary adjustments. Estimated shipping dates will be available during the checkout process. You will also be able to log in to your account and check if there are any changes to the shipping times. All Shipping dates are only estimated and are subject to change based on availability. Once the product ships, an email will be sent with the tracking number and you will be able to track your order via 3rd party carrier. Delivery times may change based on carrier availability and customer address. Pelican is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.
If you are local and prefer white glove delivery from our team - We will deliver within a 25 mile radius of Whitehouse, NJ 08888. Delivery of furniture items will include Assembly, placement in your preferred area outside the home and removal of packaging. Delivery/Assembly pricing starts at $149. If you are outside of the 25 mile radius, but within 50 miles, please email us at customerservice@pelicanoutdoorshops.com for pricing and availability. A sales associate will contact you when order is ready and schedule delivery. Please note that delivery day can not be guaranteed at time of order. If you are unsure of how far you are and if your order qualifies, please email us at customerservice@pelicanoutdoorshops.com.
Order Pickup
If you have chosen FREE Order Pickup, please allow 2-4 days for your order to be ready for pickup. You will be emailed when your order is ready. If you would like to pick up on a specific day, please let us know so that we can work with you to accommodate your needs. Order Pickup is Monday- Friday 10am to 5pm unless otherwise arranged. Orders not picked up within 14 days will be canceled and refunded unless otherwise arranged.
Integrated skis purchased online from Pelican Outdoor Shops are not set or adjusted by our team and therefore are not safe to ski until they are properly fitted by a certified ski technician. Ski bindings must be precisely adjusted to your weight, height, boot size, and skiing ability to ensure they release correctly and keep you safe on the mountain. There is a very specific formula designed and used by certified technicians to set properly and test the release value of the binding. Attempting to adjust bindings yourself can lead to serious injury or equipment damage. For your safety, all integrated skis must be brought to a certified technician for professional adjustment before use.